Frequently Asked Questions about services
Shop Procedures and Policy
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Yes, we have been strictly a piercing-only studio since the very beginning.
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We are appointment only for piercing services, however, we have the door open for all jewelry shopping. Based on availability we may have open time for a walk-in but that will be based on a case by case basis. If we cannot get you in that day, we can assist you in booking.
We are taking appointments Monday- Saturday from 12:30-8 and Sunday from 12:30-7.
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We think getting a piercing should be a fun and enjoyable experience. We also believe it is essential we take some necessary precautions to protect you, our clients. If some of our policies seem a little “strict” or don’t make sense, give us a call. We can give you more detailed information if you like. Ultimately, these policies are in place to keep everyone safe and happy. In addition to our own studio policies, KOI follows all guidelines, and meets or exceeds all standards, set by the Utah Health Department.
If you are under the age of 18 we will not perform Nipple and/or genital piercings on any minor. NO exceptions
The youngest we pierce is 3 years of age for lobes and all other piercings require a consult prior to piercing. We cannot guarantee that we will be able to perform a piercing on a minor if we feel the minor cannot take care of the piercing, handle the aftercare, or we feel the anatomy isn’t ready. We have the right to refuse service.
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If the minor is 3- 15 years old; We will need a legal parent/guardian present with a government issued photo ID and the minor’s birth certificate. **Please note that the adult signing for the minor must have their name on any document provided to prove guardianship.**
If the minor is 16-17 years old; We will need a legal parent/guardian present with a government issued photo ID, a photo ID for the minor, and the minor’s birth certificate. **Please note that the adult signing for the minor must have their name listed on any document provided to prove guardianship**
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For Adults 18+: https://waiver.fr/p-vGnyV
For Minors (3-17 Years): https://waiver.fr/p-B7VmP
Adult 18+ (Spanish): https://waiver.fr/p-5yGmK
Minors 3-17 Years Old (Spanish Version): https://waiver.fr/p-ZBYKE
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Our piercing fees usually start at $40-$50 with additional piercings on the same person for $15 per piercing.
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We offer a huge selection of jewelry, it’s hard to say what the ranges are without knowing what piercing you are getting or trying to change out.
Most of our initial jewelry starts at $25 and goes up from there. If you are curious what the price range would be for a specific piercing is, you can call us at 801-463-7070!
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You are paying for the piercers time, skill, and materials used in the piercing. Jewelry is a separate cost.
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When you are pierced, we put the jewelry on as tight as possible so that it doesn’t come out while you’re healing. Over time, jewelry can become loose as casual wear and tear on the jewelry occurs. You should be periodically checking the jewelry to ensure the fit. Koi is not liable for jewelry lost over time.
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This is the part we hate to enforce with folks, but we base our business needs on the amount of appointments we have in a day. We expect you to arrive to your appointment on time, just like you’d expect us to be ready for you at your appointment time. If you arrive more than 10 minutes late or do not show up to your scheduled appointment, or call BEFORE your appointment it will be considered a no-call, no-show and will result in any deposit made will be void. If this becomes a chronic issue, you may be prohibited from booking an appointment with us. TLDR; If you know you cannot make your appointment, DO NOT WAIT. Please call us right away.
If you have any other questions, you can call us at 801-463-7070.
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We love it when people want to be a pierced squad! Just keep in mind, when you are booking an appointment it is one appointment slot per person. With our appointment slots and times we cannot accommodate more than one person in that time slot. Plus this also gives plenty of time for that person if they need it.
If there is more than 5 people in your party please give the studio a call and we can assist you in booking accurately.
Building
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Yes, please call in to let staff know of your arrival so we can open that door for you.
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Yes! We accept all major debit/credit cards.
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Yes! Our parking lot is East of the building.
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Yes, and you will be shocked by our bathroom.
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Not at this time, however, if you are an at- risk client you can request staff to mask up and we will happily do so.
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Appointments may have a +1 with them.
Minors may have +2 for both parents.
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We love for kids to come in! We do ask that they are on their best behavior as we have a lot of fragile items in the studio. If kids cannot be calm, we will ask you to step out.
General
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There are several reasons why we do not use ear-piercing guns for any type of piercing.
First: there is no way to sterilize piercing guns. Most guns are made of plastic and will melt under the extreme heat and pressure of an autoclave. Chemical sterilization has not been proven to kill all bloodborne pathogens; this is extremely dangerous since fluid micro-spray (microscopic particles of tissue, blood and other body fluids) might be present on the gun after a piercing.
Second: Piercing guns are considerably more painful than a piercing needle because guns use the blunt end of the jewelry to do the piercing – actually tearing the skin, traumatizing the area, and complicating the healing.
Third: Since both the instrument and the jewelry were designed for earlobes, they are not compatible with other areas of the body, increasing the risk of infection and further complicating the healing process.
Fourth: Standard piercing gun studs are usually made of low-quality metal that can cause additional complications.
Lastly: The jewelry is poorly designed in that the backing traps and collects waste, hair and debris, holding it against or close to the piercing. This is far from an ideal healing environment.
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If it isn’t from a professional piercing studio that orders the same jewelry from a company we carry/ promote, we will not be able to use it.
Every piece of jewelry that comes in to our store is carefully cleaned and autoclaved, to ensure each piercing experience is as sterile as possible and done with the highest quality that the industry has available. Without knowing where your jewelry came from, what it is made of, etc. there is no way to know that it is a safe piece to take on healing a fresh piercing. Don’t fear – although we cannot pierce you with your own jewelry, with such a wide selection available for initial piercings, you’re sure to find something that you love that is not only the highest quality, but is tailored to fit your body.
If you are wanting to try to bring in your own jewelry, please come in at least 24 hours prior to your appointment. You are welcome to drop it off earlier, but we cannot sterilize jewelry same day. So if we are able to use your jewelry we will need the 24 hours so that we can properly sterilize it.
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You’re here because you want a quality experience and a show-stopping piercing, right? Well, that’s exactly what we offer.
Nervous? Don’t be. You’re in far better hands than you’d ever be at a mall kiosk. Once you’ve experienced a professional jewelry consultation and installation, you’ll wonder why anyone would let a high schooler with a piercing gun within five feet of themselves.
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Anytime you are provided a service by someone (think tipping your hairdresser for a great haircut, or your waiter or waitress for a positive experience at a restaurant) tips are always appreciated. There is no “standard” amount, and it can also vary from person to person.
This also goes for our counter staff, if you are happy with the experience you have with them, you are more than welcome to tip them as well, and it doesn’t have to be money! We like baked goods, too.
You have the option of tipping in cash, on card, or Venmo (We ask that if you tip on Venmo specify it is a tip and not a service.)
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We will not pierce folks who are pregnant or nursing. When you become pregnant your body is now very focused on growing new life and your immune system can become weakened. The risk of infection (though already small if you go to a reputable piercer/studio) becomes higher, and if somehow you do get an infection in your new piercing, you can pass that on to a nursing child. Piercings also take longer to heal when they are not the priority! Healed piercings can even become affected due to pregnancy. It’s best to wait until you are either no longer pregnant or 1-3 months post partum as this helps your body to settle from pregnancy.
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Currently there is no compelling evidence to support or dismiss claims of aid for any health conditions by getting your Daith pierced. Although, that doesn’t stop anyone from getting their Daith pierced.
It is important to note that all we can offer you is a well done and attractive piercing with hope that it helps your needs.
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We carry both VS1 grade diamonds as well as colored Swarovski crystals. If you are looking for a specific stone/color/material we would be happy to speak with you about special orders.
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We order from only the best that our industry has to offer! We carry a variety of stock from
-Anatometal
-BVLA (Body Visions Los Angeles) We are a BVLA Exclusive Studio
-Buddha Jewelry Organics
-Body Circle
-Cascade Body Jewelry
-Diablo Organics
-Glassheart Studios
-GlassWear Studios
-Gorilla Glass
-Hialeah
-Industrial Strength
-Intrinsic
-Maya Jewelry
-Modern Mood
-NeoMetal
-People’s Jewelry
-Regalia
-Tawapa
-Quetzalli
If you are ever curious about a company, please feel free to reach out!
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No, we will not pierce anyone with numbing cream on the piercing area. Here are a few reasons why;
-Topical numbing cream doesn’t penetrate all of the tissue so you will feel the same amount of pain then if you aren’t wearing any. You can only get a full numbing effect by injections which require a medical license in the state of Utah. -Topical creams or injections can also cause skin irritation and inflammation that can create issues with our marking process, it’s not to say that it would be dramatically off but even in piercing if the angle is slightly off, it can cause troubles in the healing.
We know it’s scary getting pierced, but the piercing only takes a second (If that.)
Have more questions that aren’t being answered above? Reach out to us.
Please fill out this form and we will get back in touch with you as soon as we can!